Terms of Service
SIA AMELA LK, registration No. 40003718602, legal address: 23-72 Juglas Street, Riga, hereinafter - the online store, provides the content available on the website www.vagheggi.lv and supplies goods and services in accordance with the Terms of Use set out below.
1. General provisions
If a consumer purchases goods or services through the website, this agreement is considered a distance contract and is governed by the Latvian legislation on distance contracts, including but not limited to the Consumer Rights Protection Law of the Republic of Latvia, the Cabinet of Ministers regulation “Regulations on Distance Contracts” and other applicable legislation.
2. Placing orders
The prices and specifications of products sold in the online store are shown next to each product.
To place an order, the Buyer adds the desired products to the cart, fills in all required fields and selects the most suitable delivery method. The total cost of the order, including delivery, is shown before the order is confirmed.
The order is completed once payment has been made. After purchase, the Buyer receives a confirmation email for the order.
3. Payment terms
The settlement currency in the online store is the euro. Purchases can be paid for using the following payment methods:
- Latvian internet banking payments: Swedbank, SEB, Citadele and Luminor;
- Visa/Mastercard card payments.
When paying via internet banking, once the payment is confirmed, please click the “Return to merchant” button.
The personal data required to process payments is transferred to the licensed payment institution AS “Citadele banka”.
The contract takes effect once the payment has been successfully made. If for any reason the order cannot be fulfilled, the Buyer will be informed and the amount paid will be refunded as soon as possible, and no later than 14 days after the notice is sent.
4. Delivery terms
Products are delivered within the territory of Latvia.
Purchased products are delivered via parcel locker services, courier delivery or collection in person at the store at 22 Vangažu Street, Riga.
All duties and taxes that may have to be paid in order for the parcel to be received at its destination are covered by the Buyer, unless stated otherwise when the order is placed.
Delivery costs are shown before the order is confirmed, for the chosen delivery method. If free delivery is indicated on the website or when the order is placed, the Seller covers the delivery costs.
Purchased products are delivered to the address specified by the Buyer or to the chosen collection point within 3-5 working days.
In exceptional cases we have the right to dispatch products within 45 calendar days, informing the customer of this.
5. Right of withdrawal
The Buyer has the right to withdraw from a product within 14 calendar days of receiving it. The right of withdrawal does not apply if the Buyer is a legal entity.
The Buyer cannot exercise the right of withdrawal if the product has been opened, used, or its packaging has been damaged in a way that affects the product's safety, hygiene or resaleability.
To exercise the 14-day right of withdrawal, the product may only be used for its intended purpose, to the extent necessary to check its nature, characteristics and operation. The consumer is responsible for preserving the quality and safety of the product during the withdrawal period.
If products are used improperly, damaged, handled carelessly during use or the usage instructions are not followed, and also in cases where the original packaging has been lost or is significantly damaged, the online store has the right to reduce the refund by the amount of the decrease in the product's value.
To exercise the right of withdrawal, the Buyer must submit the withdrawal form, sending it to the email address vagheggibaltic@gmail.com within 14 days of receiving the product.
If the product is returned, the return shipping is paid for by the online store. The Buyer may also return the products to the online store's return address: 22 Vangažu Street, Riga.
The Buyer must, without delay and no later than 14 days after sending the withdrawal form to the online store, hand over or send the products back to the Seller.
After receiving the returned products, the online store will refund all payments received from the Buyer under the distance contract immediately, and no later than 14 days.
The Seller has the right to withhold the refund until it has received the products from the Buyer or the Buyer has provided proof of sending them back.
The refund is made using the same payment method that was used for the purchase, unless the Buyer and the Seller have agreed otherwise.
If the Buyer has chosen a delivery method other than the cheapest standard delivery option offered by the online store, the Seller is not obliged to compensate the difference in delivery costs.
The online store is not responsible for delays or failure to perform obligations, or any other non-performance, caused by circumstances and obstacles beyond the online store's reasonable control.
The online store reserves the right to refuse to sell products and to request their return from the Buyer if the price shown in the online store is significantly lower than the market price of the product due to an error.
6. Consumer rights for non-conforming goods
The online store is liable for any non-conformity of the products sold to the Buyer with the terms of the contract or for defects that arise within 6 months of the delivery date to the customer or that existed at the time of delivery, provided this assumption does not contradict the nature of the product or the type of defect.
The Buyer must inform the Seller of any non-conformity of the product immediately, and no later than 2 months after discovering it, by submitting a complaint.
The Buyer can submit a complaint by contacting the online store by writing to vagheggibaltic@gmail.com or calling +371 28449155.
The online store is not responsible for defects that arise after the products have been delivered to the Buyer. If purchased goods have defects for which the Seller is responsible, the Buyer has the right to request that the defects be repaired or that the goods be exchanged for new ones free of charge.
If the products cannot be repaired or replaced, the Seller refunds the Buyer all payments made under the distance contract.
The Seller provides a written response to a consumer complaint within 15 days.
7. Processing of the Buyer's personal data
The online store processes only the personal data that the Buyer has entered when placing an order or contacting the online store, such as first name, last name, email address, phone number, delivery address and other information necessary to fulfil the order.
The online store passes personal data to transport service providers in order to deliver the products.
If you have clearly consented to receive our marketing messages, including news and special offers, we may from time to time contact you by sending information about our products, services and latest offers.
For this purpose we may process the email address you provided when signing up for marketing communications. The Buyer can opt out of marketing messages by notifying us by writing to vagheggibaltic@gmail.com.
More detailed information about the processing of personal data is available in the Privacy Policy published on the website www.vagheggi.lv.
8. Dispute resolution procedure
On matters not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the legislation in force in the Republic of Latvia.
The Parties resolve all disputes arising between the Seller and the Buyer through mutual negotiation or correspondence.
If a dispute cannot be resolved through negotiation or correspondence, the Parties resolve the dispute in the courts of the Republic of Latvia, in accordance with the legislation of the Republic of Latvia.
Disputes between a Buyer who is a consumer and the Seller may be referred to the Consumer Rights Protection Centre or to the courts of the Republic of Latvia.
The Buyer also has the right to apply to the dispute resolution bodies of the European Union.